Returns, Exchanges & Refunds Policy

(Applicable to Singapore Orders)

At Rad Russel, we want you to feel confident with every purchase. If you are not fully satisfied, you may return or exchange your item under the following conditions:

1. Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

• Item must be unworn, unused, and in original condition
• Item must come with its original shoebox and packaging
• Return request must be made within 7 days of receiving your order
• Sale or clearance items may not be eligible for return unless the item is defective

2. Return Methods

You may return the item through either of the following:

Option A: Return by Courier (Customer’s Own Courier)

You may arrange your own courier return with a tracking number.
Return shipping cost is borne by the customer.

Return Address:
BRG (S) Pte Ltd
71 Tannery Lane, #10-03
Singapore 347807

Once the item is received and verified to be unworn and in good condition, your refund will be processed.

Option B: Return In-Store

You may return or exchange your item at our flagship store:

Rad Russel – Suntec City Mall (West Wing)
#02-348 (Next to Ya Kun Coffee Toast)

Our staff will inspect the item on the spot.
If eligible, your refund will be processed through our system.

3. Refund Processing

• Refunds will be issued to your original mode of payment
• Processing time: within 7 working days after verification
• Items returned worn, damaged, or without original packaging may be rejected